- Dispatch relied on spreadsheets and messaging threads, creating avoidable delays and repeat truck rolls.
- Managers had limited visibility into technician utilization or parts availability.
Field service command center2026
Northstar Field Ops
Northstar needed to replace fragmented scheduling and manual routing with a platform that could keep field teams synchronized in real time.
28%increase in technician utilization
19%reduction in repeat site visits
12 hrssaved weekly per regional manager
- Built a live dispatch console with route intelligence, technician status, and SLA risk visibility.
- Introduced mobile-friendly workflows for technicians to update jobs without extra admin steps.
- Connected field events to reporting pipelines so leaders could spot bottlenecks daily.
- Operational workflow mapping
- Dispatch dashboard and mobile surfaces
- Geolocation and inventory integration
- Reporting automation
"We now run dispatch with live confidence instead of end-of-day guesswork."
Leila HassanOperations Director, Northstar